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VIP Account Manager

CRM
Description

Moon Active is looking for a self-motivated VIP account manager.

The account manager will be responsible for building and maintaining relationships with high value VIP players while using proactive outbound communications, all to ensure a personal, engaging, and rewarding experience for our VIP players

  • Manage VIP relations on a daily basis
  • Set up compensations and bonuses for VIP players according to guidelines
  • Make regular promotional and relationship building communication with players 
  • Track and report on the performance of VIP players
  • Deal with queries and requests from the VIP players in a timeous manner including out of office hours when necessary
  • Generate and organize daily/weekly VIP lists for contact based on different segments and ensure they are contacted in a timely and appropriate manner with personal offers and treatment
Requirements
  • Mother tongue level in English ​- must
  • The ability to work flexible hours
  • Previous experience within an account management role or similar
  • Excellent communications skills - Verbal and Written
  • Ability to meet and exceed KPIs
  • High level understanding / interest in social gaming / online marketing field
  • Data driven thinker
  • High level of multitasking ​
  • Gaming experience is an advantage
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