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VIP Account Manager - Team Leader

CRM
Description

Moon Active is looking for a self-motivated team leader to manage our VIP account manager

You will be responsible for building and maintaining relationships with high value VIP players. Using proactive outbound communications, all to ensure a personal, engaging, and rewarding experience for our VIP players.

  • Creating our VIP player management strategy
  • Monitoring account managers’ daily activities
  • Set up compensations and bonuses for VIP players according to the guidelines
  • Effective handling of complex cases and manage VIP relations on a daily basis
  • Track and report on the performance of VIP players
  • Mentoring and training the team on customer relations techniques
  • Deal with queries and requests from the VIP players in a timeouts manner, including out of office hours when necessary



Requirements
  • Fluent English speaker with high written/verbal communication skills – A must
  • Managerial experience- 2 + years as team leader/group manager – A must      
  • Previous experience within account management roles or similar – A must
  • VIP management experience - Advantage 
  • Gaming background - Advantage
  • Strong analytical skills
  • Experienced in using Excel
  • An understanding of Social Media and outreach tactics
  • Must be a "people person" and able to resolve conflicts
  • Ability to lead and inspire your team
  • Data-driven thinker
  • Ability to meet and exceed KPIs
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