Moon Active is looking for a self-motivated team leader to manage our VIP account manager.
You will be responsible for building and maintaining relationships with high value VIP players. Using proactive outbound communications, all to ensure a personal, engaging, and rewarding experience for our VIP players.
- Creating our VIP player management strategy
- Monitoring account managers’ daily activities
- Set up compensations and bonuses for VIP players according to the guidelines
- Effective handling of complex cases and manage VIP relations on a daily basis
- Track and report on the performance of VIP players
- Mentoring and training the team on customer relations techniques
- Deal with queries and requests from the VIP players in a timeouts manner, including out of office hours when necessary