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Junior IT Help Desk- Part time

R&D
Description

The Junior IT Help Desk will support IT in servicing company users. The job will also include involvement in planning and implementing IT projects

Duties include

  • Respond to requests for technical assistance in person, via phone, email and Ticket Support center
  • Diagnose and resolve technical hardware and software issues
  • Install end-user equipment, software, hardware, and telecommunications systems
  • Support IT purchasing on-demand
  • Provide guidance, assistance, coordination, and follow-up on client questions and problems
  • Follow standard help desk procedures, logging all help desk interactions and administering helpdesk software
  • Redirect problems to the appropriate resource
  • Identify and escalate situations requiring urgent attention
  • Setup of production and development of IT systems




Requirements
  • At least 2 years of experience as an IT help desk agent
  • Fluent Hebrew & English is a must
  • Familiarity with Hardware components (Desktops, Laptops, Servers)
  • Experience with handling IT tasks on MacOS and Windows OS
  • IT backend environment understanding (GPO, Single Sign-On, Active directory, O365, G-Suite)
  • Well experienced in supporting end-user desktop applications such as internet browsers, printing, Antivirus etc
  • Knowledge of networking components and infrastructure (Lan / Wan)
  • Communication skills for interfacing with employees in a multitasking environment
  • Adaptable and flexible personality. Stress tolerant



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