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IT Expert

R&D
Description

Moon Active, a Tel Aviv based mobile games startup with millions of players worldwide is looking for IT Expert 

The IT Expert will support IT in servicing company users. The job will also include involvement in planning and implementing IT projects.

  • Respond to requests for technical assistance in person, via phone, email and Ticket Support center
  • Diagnose and resolve technical hardware and software issues
  • Install end-user equipment, software, hardwa re, and telecommunications systems
  • Support IT purchasing on-demand
  • Provide guidance, assistance, coordination, and follow-up on client questions and problems
  • Follow standard help desk procedures, logging all help desk interactions and administering helpdesk software
  • Redirect problems to the appropriate resource
  • Identify and escalate situations requiring urgent attention
  • Setup of production and development IT systems
Requirements
  • At least 2 years of experience as an IT help desk agent
  • Fluent Hebrew & English is a must
  • Familiarity with Hardware components (Desktops, Laptops, Servers)
  • Experience with handling IT tasks on MacOS and Windows OS
  • IT backend environment understanding (GPO, Single Sign-On, Active directory, O365, G-Suite)
  • Well experienced in supporting end-user desktop applications such as internet browsers, printing, Antivirus etc
  • Knowledge of networking components and infrastructure (Lan / Wan, TCP/IP, DHCP, DNS)
  • Communication skills for interfacing with employees in a multitasking environment
  • Solid knowledge of information security principles and practices
  • Adaptable and flexible personality, Stress tolerant
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